Client Training Follow Up

Contact

Add these to your phone/address book:

• 24/7 Lab Customer Services Call Center: 616-774-7721

Blodgett, Butterworth, Helen DeVos Children’s Hospital, Meijer Heart Center, Lemmen Holton Cancer Pavilion, Corewell Health Reference Laboratory West, Grand Rapids area and also includes specimens from West Michigan hospital laboratories.

• Fax Paper Orders: 616-774-7696

Note: Orders team is only available from 6 am – 6 pm, Monday thru Friday and is closed on holidays. If you are faxing an order for a patient that plans to go to a draw site immediately, please write “patient en route” on the order so that it may be prioritized. Order’s team phone: 616-774-5600

• Direct phone numbers for Regional Hospital Labs:

For specimen inquiries where the specimen is at the regional hospital lab or for direct courier information

• Big Rapids Lab: 231-592-4220 x.4

• Gerber Lab: 231-924-1363 x.2

• Greenville Lab: 616-225-6670 x.3

• Ludington Lab: 231-845-2363 x.2

• Pennock Lab: 269-945-1203 x.4

• Reed City Lab: 231-832-7130

• South (Lakeland) Lab: 269-983-8311 x.1

• Zeeland Lab: 616-772-7555 x.4

• Non-Urgent Lab Inquiries: CHWLabServices@corewellhealth.org

• Non-Lab Inquiries: physician.relations@corewellhealth.org

• Client billing corrections: clientbillingspecialtysvcss@corewellhealth.org (Or click here for Patient Billing Corrections)

Add to your browser favorites

• Lab Test Catalog: https://corewellhealth.testcatalog.org/

• Laboratory News: https://lab.corewellhealth.org/

• Pricing and Billing: https://www.spectrumhealth.org/about-us/average-prices

• Training: https://lab.corewellhealth.org/training/

• Monthly Specimen and Document Updates: https://lab.corewellhealth.org/tag/scu/

Frequently Request Forms & Guides

• Order Supplies (non-CHMG): Supply Order Form

• Order Supplies (CHMG): Supply Order Form (items not available on order form: CHMG Supply Order Form Workday Crosswalk)

• Collection Device Poster

SOUTH: https://corewellhealth.testcatalog.org/catalogs/179/files/11409

WEST: https://corewellhealth.testcatalog.org/catalogs/179/files/9517

• Labeling Guide

• Account Correction, Adjustment or CREDIT for patient billing

• Order of Blood Draw

• Specimen Transport Integrity

• Other Forms

• Other Collection Guides & Training

Frequently Asked Questions

Specimen Collection Instructions

How long should my patients fast?

Generally 8-12 hours. Please refer to this post for more information on fasting specimens.

Billing

My patient needs a price estimate, whom may they contact?

A price estimate may be created in MyChart. Or the patient may contact a financial counselor: https://www.spectrumhealth.org/about-us/average-prices